{"id":14562,"date":"2026-04-18T21:18:57","date_gmt":"2026-04-18T21:18:57","guid":{"rendered":"https:\/\/main.voip.ms\/caracteristicas\/grupos-de-llamada\/"},"modified":"2026-06-23T22:37:42","modified_gmt":"2026-06-23T22:37:42","slug":"grupos-de-llamada","status":"publish","type":"page","link":"https:\/\/main.voip.ms\/es\/caracteristicas\/grupos-de-llamada\/","title":{"rendered":"Grupos de llamada"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"14562\" class=\"elementor elementor-14562 elementor-3490\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9a5419b e-flex e-con-boxed e-con e-parent\" data-id=\"9a5419b\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-fc15a3e e-con-full e-flex e-con e-child\" data-id=\"fc15a3e\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4918ef7 elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"4918ef7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Desv\u00ede todas las llamadas a <br \/>para que las reciba la persona adecuada<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-14edc22 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"14edc22\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<div class=\"col-xl-6 col-lg-7 col-md-12 col-sm-12 pr-lg-0 mb-xl-5 mb-sm-4 \"><p class=\"font-size-19 open-sans hero-banner-p my-2 my-sm-2 my-md-4 mb-sm-4\">Desv\u00ede las llamadas entrantes a varios miembros del equipo a la vez o de forma secuencial, de modo que cada persona que llame pueda ponerse en contacto con alguien disponible.<\/p><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0bf3355 e-con-full e-flex e-con e-child\" data-id=\"0bf3355\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9b7df5f elementor-widget elementor-widget-button\" data-id=\"9b7df5f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/voip.ms\/SignUp\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Empezar<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5a5b65c btn-underline elementor-widget elementor-widget-button\" data-id=\"5a5b65c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/wiki.voip.ms\/article\/Ring_Groups%20\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Saber m\u00e1s<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5f8b408 e-con-full e-flex e-con e-child\" data-id=\"5f8b408\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fe9b59e elementor-widget elementor-widget-image\" data-id=\"fe9b59e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"512\" height=\"512\" src=\"https:\/\/main.voip.ms\/wp-content\/uploads\/2026\/04\/ring-groups-chart.png\" class=\"attachment-large size-large wp-image-8363\" alt=\"ring-groups-chart\" srcset=\"https:\/\/main.voip.ms\/wp-content\/uploads\/2026\/04\/ring-groups-chart.png 512w, https:\/\/main.voip.ms\/wp-content\/uploads\/2026\/04\/ring-groups-chart-300x300.png 300w, https:\/\/main.voip.ms\/wp-content\/uploads\/2026\/04\/ring-groups-chart-150x150.png 150w\" sizes=\"(max-width: 512px) 100vw, 512px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d6a1c53 hidden e-flex e-con-boxed e-con e-parent\" data-id=\"d6a1c53\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[],&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-15a364e e-con-full e-flex e-con e-child\" data-id=\"15a364e\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-24f9f24 elementor-widget elementor-widget-heading\" data-id=\"24f9f24\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">M\u00e1s de 40 000 empresas conf\u00edan en nosotros<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d0478f8 e-con-full e-flex e-con e-child\" data-id=\"d0478f8\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-130e24f elementor-widget elementor-widget-shortcode\" data-id=\"130e24f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\">\t<div \n\t\tid=\"logos-slider-25356\" \n\t\tclass=\"logos-slider \"\n\t\tstyle=\"--logos-speed: 40s; --logos-height: 32px;\"\n\t>\n\t\t<div class=\"logos-slider__track\">\n\t\t\t<div class=\"logos-slider__item\"><img loading=\"lazy\" decoding=\"async\" width=\"115\" height=\"32\" src=\"https:\/\/main.voip.ms\/wp-content\/uploads\/2026\/04\/motorola.svg\" class=\"logos-slider__img\" alt=\"Motorola\" loading=\"lazy\" \/><\/div><div class=\"logos-slider__item\"><img loading=\"lazy\" decoding=\"async\" width=\"111\" height=\"31\" src=\"https:\/\/main.voip.ms\/wp-content\/uploads\/2026\/04\/canada.svg\" class=\"logos-slider__img\" alt=\"Canada\" loading=\"lazy\" \/><\/div><div class=\"logos-slider__item\"><img loading=\"lazy\" decoding=\"async\" width=\"112\" height=\"31\" src=\"https:\/\/main.voip.ms\/wp-content\/uploads\/2026\/04\/guerlain.svg\" class=\"logos-slider__img\" alt=\"Guerlain\" loading=\"lazy\" \/><\/div><div class=\"logos-slider__item\"><img loading=\"lazy\" decoding=\"async\" width=\"112\" height=\"31\" src=\"https:\/\/main.voip.ms\/wp-content\/uploads\/2026\/04\/cpanel.svg\" class=\"logos-slider__img\" alt=\"Cpanel\" loading=\"lazy\" \/><\/div>\t\t\t<div class=\"logos-slider__item\"><img loading=\"lazy\" decoding=\"async\" width=\"115\" height=\"32\" src=\"https:\/\/main.voip.ms\/wp-content\/uploads\/2026\/04\/motorola.svg\" class=\"logos-slider__img\" alt=\"Motorola\" loading=\"lazy\" \/><\/div><div class=\"logos-slider__item\"><img loading=\"lazy\" decoding=\"async\" width=\"111\" height=\"31\" src=\"https:\/\/main.voip.ms\/wp-content\/uploads\/2026\/04\/canada.svg\" class=\"logos-slider__img\" alt=\"Canada\" loading=\"lazy\" \/><\/div><div class=\"logos-slider__item\"><img loading=\"lazy\" decoding=\"async\" width=\"112\" height=\"31\" src=\"https:\/\/main.voip.ms\/wp-content\/uploads\/2026\/04\/guerlain.svg\" class=\"logos-slider__img\" alt=\"Guerlain\" loading=\"lazy\" \/><\/div><div class=\"logos-slider__item\"><img loading=\"lazy\" decoding=\"async\" width=\"112\" height=\"31\" src=\"https:\/\/main.voip.ms\/wp-content\/uploads\/2026\/04\/cpanel.svg\" class=\"logos-slider__img\" alt=\"Cpanel\" loading=\"lazy\" \/><\/div>\t\t\t<div class=\"logos-slider__item\"><img loading=\"lazy\" decoding=\"async\" width=\"115\" height=\"32\" src=\"https:\/\/main.voip.ms\/wp-content\/uploads\/2026\/04\/motorola.svg\" class=\"logos-slider__img\" alt=\"Motorola\" loading=\"lazy\" \/><\/div><div class=\"logos-slider__item\"><img loading=\"lazy\" decoding=\"async\" width=\"111\" height=\"31\" src=\"https:\/\/main.voip.ms\/wp-content\/uploads\/2026\/04\/canada.svg\" class=\"logos-slider__img\" alt=\"Canada\" loading=\"lazy\" \/><\/div><div class=\"logos-slider__item\"><img loading=\"lazy\" decoding=\"async\" width=\"112\" height=\"31\" src=\"https:\/\/main.voip.ms\/wp-content\/uploads\/2026\/04\/guerlain.svg\" class=\"logos-slider__img\" alt=\"Guerlain\" loading=\"lazy\" \/><\/div><div class=\"logos-slider__item\"><img loading=\"lazy\" decoding=\"async\" width=\"112\" height=\"31\" src=\"https:\/\/main.voip.ms\/wp-content\/uploads\/2026\/04\/cpanel.svg\" class=\"logos-slider__img\" alt=\"Cpanel\" loading=\"lazy\" \/><\/div>\t\t\t\n\t\t\t<div class=\"logos-slider__item\"><img loading=\"lazy\" decoding=\"async\" width=\"115\" height=\"32\" src=\"https:\/\/main.voip.ms\/wp-content\/uploads\/2026\/04\/motorola.svg\" class=\"logos-slider__img\" alt=\"Motorola\" loading=\"lazy\" \/><\/div><div class=\"logos-slider__item\"><img loading=\"lazy\" decoding=\"async\" width=\"111\" height=\"31\" src=\"https:\/\/main.voip.ms\/wp-content\/uploads\/2026\/04\/canada.svg\" class=\"logos-slider__img\" alt=\"Canada\" loading=\"lazy\" \/><\/div><div class=\"logos-slider__item\"><img loading=\"lazy\" decoding=\"async\" width=\"112\" height=\"31\" src=\"https:\/\/main.voip.ms\/wp-content\/uploads\/2026\/04\/guerlain.svg\" class=\"logos-slider__img\" alt=\"Guerlain\" loading=\"lazy\" \/><\/div><div class=\"logos-slider__item\"><img loading=\"lazy\" decoding=\"async\" width=\"112\" height=\"31\" src=\"https:\/\/main.voip.ms\/wp-content\/uploads\/2026\/04\/cpanel.svg\" class=\"logos-slider__img\" alt=\"Cpanel\" loading=\"lazy\" \/><\/div>\t\t\t\n\t\t<\/div>\n\t<\/div>\n\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c18c7fa e-flex e-con-boxed e-con e-parent\" data-id=\"c18c7fa\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[],&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-a96c07c e-con-full e-flex e-con e-child\" data-id=\"a96c07c\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t<div class=\"elementor-element elementor-element-d542f1d e-flex e-con-boxed e-con e-child\" data-id=\"d542f1d\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3571462 elementor-widget elementor-widget-heading\" data-id=\"3571462\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">\u00bfQu\u00e9 es un grupo de anillos?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d03ca8e elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"d03ca8e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Un grupo de llamada le permite desviar las llamadas entrantes a varios usuarios o dispositivos, en lugar de a un \u00fanico tel\u00e9fono.<\/p><p>Cuando se recibe una llamada, puede hacer sonar los tel\u00e9fonos de<span style=\"letter-spacing: -0.18px;\"> todos los miembros del equipo a la vez, <\/span><span style=\"letter-spacing: -0.18px;\">hacer sonar los tel\u00e9fonos de los usuarios en un orden concreto o <\/span><span style=\"letter-spacing: -0.18px;\">pasar a la siguiente persona si nadie responde. <\/span><span style=\"letter-spacing: -0.18px;\">De este modo<\/span><span style=\"letter-spacing: -0.18px;\">, <\/span><span style=\"letter-spacing: -0.18px;\">se garantiza que las llamadas se respondan r\u00e1pidamente y se reducen las oportunidades perdidas.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6a1e5d8 e-flex e-con-boxed e-con e-parent\" data-id=\"6a1e5d8\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-867793f e-con-full e-flex e-con e-child\" data-id=\"867793f\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-311661d elementor-widget elementor-widget-image\" data-id=\"311661d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"755\" height=\"1024\" src=\"https:\/\/main.voip.ms\/wp-content\/uploads\/2026\/05\/ring-group-main-755x1024.gif\" class=\"attachment-large size-large wp-image-12623\" alt=\"ring-group-main\" srcset=\"https:\/\/main.voip.ms\/wp-content\/uploads\/2026\/05\/ring-group-main-755x1024.gif 755w, https:\/\/main.voip.ms\/wp-content\/uploads\/2026\/05\/ring-group-main-221x300.gif 221w, https:\/\/main.voip.ms\/wp-content\/uploads\/2026\/05\/ring-group-main-768x1041.gif 768w\" sizes=\"(max-width: 755px) 100vw, 755px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f10b3cf e-con-full e-flex e-con e-child\" data-id=\"f10b3cf\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6d2399d elementor-widget elementor-widget-heading\" data-id=\"6d2399d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">\u00bfPor qu\u00e9 utilizar los grupos de llamada?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-973c535 elementor-widget elementor-widget-text-editor\" data-id=\"973c535\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<div data-test-render-count=\"1\"><div class=\"group\"><div class=\"contents\"><div class=\"group relative relative pb-3\" data-is-streaming=\"false\"><div class=\"font-claude-response relative leading-[1.65rem] [&amp;_pre&gt;div]:bg-bg-000\/50 [&amp;_pre&gt;div]:border-0.5 [&amp;_pre&gt;div]:border-border-400 [&amp;_.ignore-pre-bg&gt;div]:bg-transparent [&amp;_.standard-markdown_:is(p,blockquote,h1,h2,h3,h4,h5,h6)]:pl-2 [&amp;_.standard-markdown_:is(p,blockquote,ul,ol,h1,h2,h3,h4,h5,h6)]:pr-8 [&amp;_.progressive-markdown_:is(p,blockquote,h1,h2,h3,h4,h5,h6)]:pl-2 [&amp;_.progressive-markdown_:is(p,blockquote,ul,ol,h1,h2,h3,h4,h5,h6)]:pr-8\"><div class=\"standard-markdown grid-cols-1 grid [&amp;_&gt;_*]:min-w-0 gap-3 standard-markdown\"><div data-test-render-count=\"1\"><div class=\"group\"><div class=\"contents\"><div class=\"group relative relative pb-3\" data-is-streaming=\"false\"><div class=\"font-claude-response relative leading-[1.65rem] [&amp;_pre&gt;div]:bg-bg-000\/50 [&amp;_pre&gt;div]:border-0.5 [&amp;_pre&gt;div]:border-border-400 [&amp;_.ignore-pre-bg&gt;div]:bg-transparent [&amp;_.standard-markdown_:is(p,blockquote,h1,h2,h3,h4,h5,h6)]:pl-2 [&amp;_.standard-markdown_:is(p,blockquote,ul,ol,h1,h2,h3,h4,h5,h6)]:pr-8 [&amp;_.progressive-markdown_:is(p,blockquote,h1,h2,h3,h4,h5,h6)]:pl-2 [&amp;_.progressive-markdown_:is(p,blockquote,ul,ol,h1,h2,h3,h4,h5,h6)]:pr-8\"><div class=\"standard-markdown grid-cols-1 grid [&amp;_&gt;_*]:min-w-0 gap-3 standard-markdown\"><div class=\"row\"><div class=\"col-xl-11\"><p class=\"open-sans body mt-xl-4 mt-3 mb-xl-4 mb-3\">Mejore los tiempos de respuesta y aseg\u00farese de que se atienda cada llamada.<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ff72007 elementor-position-left image-box-v1 elementor-vertical-align-top elementor-widget elementor-widget-image-box\" data-id=\"ff72007\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img decoding=\"async\" width=\"50\" height=\"50\" src=\"https:\/\/main.voip.ms\/wp-content\/uploads\/2026\/05\/phone-check-outline-18.svg\" class=\"attachment-full size-full wp-image-9928\" alt=\"phone-check-outline-18\" \/><\/figure><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\">Atender m\u00e1s llamadas<\/h3><p class=\"elementor-image-box-description\">Desv\u00ede las llamadas a varios miembros del equipo a la vez para que siempre haya alguien disponible.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c671df9 elementor-position-left image-box-v1 elementor-vertical-align-top elementor-widget elementor-widget-image-box\" data-id=\"c671df9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img loading=\"lazy\" decoding=\"async\" width=\"50\" height=\"50\" src=\"https:\/\/main.voip.ms\/wp-content\/uploads\/2026\/05\/phone-dots-outline-18.svg\" class=\"attachment-full size-full wp-image-9925\" alt=\"phone dots outline\" \/><\/figure><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\">Distribuci\u00f3n flexible de llamadas<\/h3><p class=\"elementor-image-box-description\">Elija c\u00f3mo se gestionan las llamadas: de forma simult\u00e1nea, secuencial o mediante un enrutamiento personalizado.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f602c13 elementor-position-left image-box-v1 elementor-vertical-align-top elementor-widget elementor-widget-image-box\" data-id=\"f602c13\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img loading=\"lazy\" decoding=\"async\" width=\"50\" height=\"50\" src=\"https:\/\/main.voip.ms\/wp-content\/uploads\/2026\/05\/msg-user-outline-18.svg\" class=\"attachment-full size-full wp-image-9922\" alt=\"msg-user-outline\" \/><\/figure><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\">Gestionar la experiencia de los usuarios que llaman<\/h3><p class=\"elementor-image-box-description\">Configure mensajes de bienvenida, reglas basadas en el horario y opciones alternativas para las llamadas perdidas.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-10a559d e-flex e-con-boxed e-con e-parent\" data-id=\"10a559d\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-48f6f28 e-con-full e-flex e-con e-child\" data-id=\"48f6f28\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t<div class=\"elementor-element elementor-element-4dee0a8 e-con-full e-flex e-con e-child\" data-id=\"4dee0a8\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-969400b elementor-widget elementor-widget-heading\" data-id=\"969400b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">D\u00f3nde tienen <b>mayor repercusi\u00f3n<\/b> los grupos de llamada<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2f00294 elementor-widget elementor-widget-text-editor\" data-id=\"2f00294\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<div class=\"col-md-6 pl-lg-5 order-md-1 order-2 text-userfriendly\"><div class=\"row\"><div class=\"col-xl-10\"><div class=\"col-xl-6 col-md-6 pl-lg-5 center-text-sm order-md-1 order-2\"><div class=\"row\"><div class=\"col-xl-11\"><div class=\"col-xl-6 col-md-6 pl-lg-5 center-text-sm order-md-1 order-2\"><div class=\"row\"><div class=\"col-xl-11\"><div class=\"col-xl-6 col-md-6 pl-lg-5 center-text-sm order-md-1 order-2\"><div class=\"row\"><div class=\"col-xl-11\"><p class=\"open-sans body mt-4 mb-lg-5 mb-3\">Utilice los grupos de llamada para mejorar los tiempos de respuesta y distribuir las llamadas entre su equipo, tanto en centros de atenci\u00f3n telef\u00f3nica como en peque\u00f1as empresas.<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e54a890 elementor-position-left image-box-v1 elementor-vertical-align-top elementor-widget elementor-widget-image-box\" data-id=\"e54a890\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img loading=\"lazy\" decoding=\"async\" width=\"50\" height=\"50\" src=\"https:\/\/main.voip.ms\/wp-content\/uploads\/2026\/05\/phone-call-incoming-outline-18.svg\" class=\"attachment-full size-full wp-image-9943\" alt=\"phone-call-incoming-outline\" \/><\/figure><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\">Atender las llamadas de asistencia con mayor rapidez<\/h3><p class=\"elementor-image-box-description\">Distribuya las llamadas de atenci\u00f3n al cliente que se reciban entre los agentes disponibles para que los clientes no tengan que esperar.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-69a7260 elementor-position-left image-box-v1 elementor-vertical-align-top elementor-widget elementor-widget-image-box\" data-id=\"69a7260\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img loading=\"lazy\" decoding=\"async\" width=\"50\" height=\"50\" src=\"https:\/\/main.voip.ms\/wp-content\/uploads\/2026\/05\/sitemap-2-outline-18.svg\" class=\"attachment-full size-full wp-image-9940\" alt=\"sitemap outline\" \/><\/figure><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\">Distribuir las llamadas por departamento<\/h3><p class=\"elementor-image-box-description\">Dirija las llamadas al equipo adecuado \u2014ventas, facturaci\u00f3n o asistencia t\u00e9cnica\u2014 mediante grupos de llamada estructurados.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e03cc36 elementor-position-left image-box-v1 elementor-vertical-align-top elementor-widget elementor-widget-image-box\" data-id=\"e03cc36\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img loading=\"lazy\" decoding=\"async\" width=\"50\" height=\"50\" src=\"https:\/\/main.voip.ms\/wp-content\/uploads\/2026\/05\/hours-24-outline-18.svg\" class=\"attachment-full size-full wp-image-9937\" alt=\"hours 24 outline\" \/><\/figure><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\">Aseg\u00farese de que las llamadas est\u00e9n atendidas en todo momento<\/h3><p class=\"elementor-image-box-description\">Utilice el enrutamiento secuencial para transferir las llamadas a la siguiente persona disponible si nadie responde.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-de993fc elementor-position-left image-box-v1 elementor-vertical-align-top elementor-widget elementor-widget-image-box\" data-id=\"de993fc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img loading=\"lazy\" decoding=\"async\" width=\"50\" height=\"50\" src=\"https:\/\/main.voip.ms\/wp-content\/uploads\/2026\/05\/users-cloud-outline-18.svg\" class=\"attachment-full size-full wp-image-9934\" alt=\"users cloud outline\" \/><\/figure><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\">Apoyar a los equipos distribuidos<\/h3><p class=\"elementor-image-box-description\">Conecte a los miembros del equipo a trav\u00e9s de distintos dispositivos y ubicaciones para que las llamadas siempre reciban respuesta.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-294679b e-con-full e-flex e-con e-child\" data-id=\"294679b\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ac202d3 elementor-widget__width-initial elementor-widget elementor-widget-image\" data-id=\"ac202d3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"592\" height=\"592\" src=\"https:\/\/main.voip.ms\/wp-content\/uploads\/2026\/04\/call-management.png\" class=\"attachment-large size-large wp-image-8341\" alt=\"call management illustration\" srcset=\"https:\/\/main.voip.ms\/wp-content\/uploads\/2026\/04\/call-management.png 592w, https:\/\/main.voip.ms\/wp-content\/uploads\/2026\/04\/call-management-300x300.png 300w, https:\/\/main.voip.ms\/wp-content\/uploads\/2026\/04\/call-management-150x150.png 150w\" sizes=\"(max-width: 592px) 100vw, 592px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-92632d5 e-flex e-con-boxed e-con e-parent\" data-id=\"92632d5\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[],&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-8ec54ed e-con-full e-flex e-con e-child\" data-id=\"8ec54ed\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t<div class=\"elementor-element elementor-element-a5eff46 e-flex e-con-boxed e-con e-child\" data-id=\"a5eff46\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f90ad93 elementor-widget elementor-widget-heading\" data-id=\"f90ad93\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">A\u00f1ada grupos de llamada a su sistema telef\u00f3nico en cuesti\u00f3n de minutos<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-659c77a elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"659c77a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Cree y configure el enrutamiento de sus llamadas en tres sencillos pasos.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8d691a3 e-con-full e-grid e-con e-child\" data-id=\"8d691a3\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0bba983 elementor-position-top elementor-widget elementor-widget-image-box\" data-id=\"0bba983\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img loading=\"lazy\" decoding=\"async\" width=\"64\" height=\"64\" src=\"https:\/\/main.voip.ms\/wp-content\/uploads\/2026\/04\/icon-1.svg\" class=\"attachment-full size-full wp-image-7615\" alt=\"Icon circle number\" \/><\/figure><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\">Cree su grupo de llamada<\/h3><p class=\"elementor-image-box-description\">Cree un grupo en el portal de clientes de VoIP.ms y defina c\u00f3mo deben gestionarse las llamadas.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8070d9c elementor-position-top elementor-widget elementor-widget-image-box\" data-id=\"8070d9c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img loading=\"lazy\" decoding=\"async\" width=\"64\" height=\"64\" src=\"https:\/\/main.voip.ms\/wp-content\/uploads\/2026\/04\/icon-2.svg\" class=\"attachment-full size-full wp-image-7617\" alt=\"icon circle number 2\" \/><\/figure><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\">A\u00f1adir miembros del equipo<\/h3><p class=\"elementor-image-box-description\">Indique las extensiones, los n\u00fameros de tel\u00e9fono o los dispositivos que deben recibir las llamadas.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-15b040b elementor-position-top elementor-widget elementor-widget-image-box\" data-id=\"15b040b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img loading=\"lazy\" decoding=\"async\" width=\"64\" height=\"64\" src=\"https:\/\/main.voip.ms\/wp-content\/uploads\/2026\/04\/icon-3.svg\" class=\"attachment-full size-full wp-image-7619\" alt=\"icon circle number 3\" \/><\/figure><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\">Elija su estrategia de llamadas<\/h3><p class=\"elementor-image-box-description\">Seleccione el modo de timbre simult\u00e1neo o secuencial y configure las opciones de redireccionamiento.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-bde03a7 e-flex e-con-boxed e-con e-parent\" data-id=\"bde03a7\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[],&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-6974944 e-con-full e-flex e-con e-child\" data-id=\"6974944\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t<div class=\"elementor-element elementor-element-9669c66 e-flex e-con-boxed e-con e-child\" data-id=\"9669c66\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ec5e428 elementor-widget elementor-widget-heading\" data-id=\"ec5e428\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Controles avanzados de grupos de llamada<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b5eaa6c elementor-widget elementor-widget-text-editor\" data-id=\"b5eaa6c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<div class=\"col-md-6 pl-lg-5 order-md-1 order-2 text-userfriendly\"><div class=\"row\"><div class=\"col-xl-10\"><p class=\"open-sans body mt-xl-4 mt-3 mb-xl-5 mb-4\">Lleve su tel\u00e9fono de empresa a un nivel superior con una gesti\u00f3n de llamadas personalizada.<\/p><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2f9f35c e-con-full e-grid e-con e-child\" data-id=\"2f9f35c\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7edef1f elementor-position-top elementor-widget elementor-widget-image-box\" data-id=\"7edef1f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img loading=\"lazy\" decoding=\"async\" width=\"50\" height=\"50\" src=\"https:\/\/main.voip.ms\/wp-content\/uploads\/2026\/05\/users-cloud-outline-18-1.svg\" class=\"attachment-full size-full wp-image-9958\" alt=\"users cloud outline\" \/><\/figure><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\">Varios tipos de miembros<\/h3><p class=\"elementor-image-box-description\">A\u00f1ada extensiones, n\u00fameros de m\u00f3vil o l\u00edneas externas a un \u00fanico grupo de timbre.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e9c706c elementor-position-top elementor-widget elementor-widget-image-box\" data-id=\"e9c706c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img loading=\"lazy\" decoding=\"async\" width=\"50\" height=\"50\" src=\"https:\/\/main.voip.ms\/wp-content\/uploads\/2026\/05\/users-link-outline-18.svg\" class=\"attachment-full size-full wp-image-9955\" alt=\"users link outline\" \/><\/figure><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\">Tama\u00f1o flexible del grupo<\/h3><p class=\"elementor-image-box-description\">Ampl\u00ede su equipo, desde grupos peque\u00f1os hasta grupos m\u00e1s grandes, sin necesidad de modificar su configuraci\u00f3n.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1482a2f elementor-position-top elementor-widget elementor-widget-image-box\" data-id=\"1482a2f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img loading=\"lazy\" decoding=\"async\" width=\"50\" height=\"50\" src=\"https:\/\/main.voip.ms\/wp-content\/uploads\/2026\/05\/voicemail-outline-18.svg\" class=\"attachment-full size-full wp-image-9892\" alt=\"voicemail-outline\" \/><\/figure><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\">Configuraci\u00f3n del buz\u00f3n de voz<\/h3><p class=\"elementor-image-box-description\">Configure el buz\u00f3n de voz y las notificaciones para gestionar las llamadas no contestadas.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cf2e465 elementor-position-top elementor-widget elementor-widget-image-box\" data-id=\"cf2e465\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img loading=\"lazy\" decoding=\"async\" width=\"50\" height=\"50\" src=\"https:\/\/main.voip.ms\/wp-content\/uploads\/2026\/05\/circle-dashed-clock-outline-18.svg\" class=\"attachment-full size-full wp-image-9949\" alt=\"circle dashed clock outline\" \/><\/figure><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\">Enrutamiento basado en el tiempo<\/h3><p class=\"elementor-image-box-description\">Controle en todo momento c\u00f3mo se gestionan las llamadas, independientemente del d\u00eda de la semana.  <\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-274d128 e-flex e-con-boxed e-con e-parent\" data-id=\"274d128\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-049db37 e-con-full e-flex e-con e-child\" data-id=\"049db37\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t<div class=\"elementor-element elementor-element-f94267d e-flex e-con-boxed e-con e-child\" data-id=\"f94267d\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5c7cf14 elementor-widget elementor-widget-heading\" data-id=\"5c7cf14\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Quiz\u00e1 tambi\u00e9n le interese<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7801c1d elementor-widget elementor-widget-text-editor\" data-id=\"7801c1d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Funciones avanzadas para un sistema telef\u00f3nico infalible.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6d09489 e-con-full e-grid e-con e-child\" data-id=\"6d09489\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[],&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5c6f62d image-box-btn image-box-btn-xl elementor-position-top elementor-widget elementor-widget-image-box\" data-id=\"5c6f62d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img loading=\"lazy\" decoding=\"async\" width=\"1966\" height=\"1311\" src=\"https:\/\/main.voip.ms\/wp-content\/uploads\/2026\/05\/volume-calls-e1779471277502.gif\" class=\"attachment-full size-full wp-image-12599\" alt=\"call center volume calls\" \/><\/figure><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\">Cola de llamadas<\/h3><p class=\"elementor-image-box-description\">Gestione grandes vol\u00famenes de llamadas mediante colas de espera, mensajes de audio y una gesti\u00f3n estructurada de las llamadas.\n<a href=\"https:\/\/main.voip.ms\/es\/caracteristicas\/cola-de-llamadas\/\">M\u00e1s informaci\u00f3n <img decoding=\"async\" src=\"https:\/\/main.voip.ms\/wp-content\/uploads\/2026\/04\/arrow-right-red.svg\" \/><\/a> <\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e12421e image-box-btn image-box-btn-xl elementor-position-top elementor-widget elementor-widget-image-box\" data-id=\"e12421e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img loading=\"lazy\" decoding=\"async\" width=\"1440\" height=\"874\" src=\"https:\/\/main.voip.ms\/wp-content\/uploads\/2026\/05\/dialing-ivr-e1779388754181.gif\" class=\"attachment-full size-full wp-image-12606\" alt=\"dialing-ivr\" \/><\/figure><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\">Recepcionista digital (IVR)<\/h3><p class=\"elementor-image-box-description\">Dirija a las personas que llaman al departamento adecuado mediante men\u00fas automatizados y el enrutamiento de llamadas.\n<a href=\"https:\/\/main.voip.ms\/es\/caracteristicas\/recepcionista-digital\/\">M\u00e1s informaci\u00f3n <img decoding=\"async\" src=\"https:\/\/main.voip.ms\/wp-content\/uploads\/2026\/04\/arrow-right-red.svg\" \/><\/a> <\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1a38569 e-flex e-con-boxed e-con e-parent\" data-id=\"1a38569\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-23ddc3c e-con-full e-flex e-con e-child\" data-id=\"23ddc3c\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b515213 elementor-widget elementor-widget-heading\" data-id=\"b515213\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Lo que dicen nuestros clientes<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f8da512 e-con-full e-flex e-con e-child\" data-id=\"f8da512\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t<div class=\"elementor-element elementor-element-7d080b6 e-con-full e-flex e-con e-child\" data-id=\"7d080b6\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-85369a0 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data-custom-edit-handle=\"1\">\n\t\t\t<div class=\"elementor-element elementor-element-d9e4b49 e-flex e-con-boxed e-con e-parent\" data-id=\"d9e4b49\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-d746ecb e-con-full e-flex e-con e-child\" data-id=\"d746ecb\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t<div class=\"elementor-element elementor-element-e3ac7cf e-con-full e-flex e-con e-child\" data-id=\"e3ac7cf\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-66d48f5 elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"66d48f5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"95\" height=\"20\" viewBox=\"0 0 95 20\" fill=\"none\"><g clip-path=\"url(#clip0_199_4312)\"><path d=\"M8.66522 3.24219C8.52029 2.94141 8.21404 2.75 7.87772 2.75C7.54139 2.75 7.23787 2.94141 7.09021 3.24219L5.33201 6.85977L1.40545 7.43945C1.07732 7.48867 0.803887 7.71836 0.702715 8.03281C0.601543 8.34727 0.683575 8.69453 0.918731 8.92695L3.76795 11.7461L3.09529 15.7301C3.04061 16.0582 3.17732 16.3918 3.44803 16.5859C3.71873 16.7801 4.07693 16.8047 4.37225 16.6488L7.88045 14.7758L11.3887 16.6488C11.684 16.8047 12.0422 16.7828 12.3129 16.5859C12.5836 16.3891 12.7203 16.0582 12.6656 15.7301L11.9902 11.7461L14.8394 8.92695C15.0746 8.69453 15.1594 8.34727 15.0554 8.03281C14.9515 7.71836 14.6808 7.48867 14.3527 7.43945L10.4234 6.85977L8.66522 3.24219Z\" 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fill=\"#F79D68\"><\/path><\/g><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<div class=\"swiper-pagination\"><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-489c4c0 e-flex e-con-boxed e-con e-parent\" data-id=\"489c4c0\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-590ddf2 elementor-widget elementor-widget-heading\" data-id=\"590ddf2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Preguntas frecuentes sobre Ring Group<\/h2>\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-13c859d e-flex e-con-boxed e-con e-child\" data-id=\"13c859d\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-56745d3 faq elementor-widget elementor-widget-n-accordion\" data-id=\"56745d3\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;default_state&quot;:&quot;all_collapsed&quot;,&quot;max_items_expended&quot;:&quot;one&quot;,&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:400,&quot;sizes&quot;:[]}}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Accordion. Open links with Enter or Space, close with Escape, and navigate with Arrow Keys\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-9060\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-9060\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> \u00bfQu\u00e9 es un grupo de anillos? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\"><path d=\"M7.29377 12.7066C7.6844 13.0973 8.31877 13.0973 8.7094 12.7066L14.7094 6.70664C15.1 6.31602 15.1 5.68164 14.7094 5.29102C14.3188 4.90039 13.6844 4.90039 13.2938 5.29102L8.00002 10.5848L2.70627 5.29414C2.31565 4.90352 1.68127 4.90352 1.29065 5.29414C0.900024 5.68477 0.900024 6.31914 1.29065 6.70977L7.29065 12.7098L7.29377 12.7066Z\" fill=\"#CE0527\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\"><path d=\"M7.29377 12.7066C7.6844 13.0973 8.31877 13.0973 8.7094 12.7066L14.7094 6.70664C15.1 6.31602 15.1 5.68164 14.7094 5.29102C14.3188 4.90039 13.6844 4.90039 13.2938 5.29102L8.00002 10.5848L2.70627 5.29414C2.31565 4.90352 1.68127 4.90352 1.29065 5.29414C0.900024 5.68477 0.900024 6.31914 1.29065 6.70977L7.29065 12.7098L7.29377 12.7066Z\" fill=\"#CE0527\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-9060\" class=\"elementor-element elementor-element-cf0a416 e-con-full e-flex e-con e-child\" data-id=\"cf0a416\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3dc2bfa elementor-widget elementor-widget-text-editor\" data-id=\"3dc2bfa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<div class=\"faq-accordion-item accordion-item\"><div id=\"faq-accordion-item1\" class=\"answer collapsed collapse show\"><div class=\"row td-like table-look\"><div class=\"faq-accordion-item accordion-item\"><div id=\"faq-accordion-item1\" class=\"answer collapsed collapse show\"><div class=\"row td-like table-look\"><p>Un grupo de llamada le permite desviar las llamadas entrantes a varios usuarios o dispositivos, en lugar de a un \u00fanico tel\u00e9fono.<\/p><p>Las llamadas pueden dirigirse a todos los miembros a la vez o seguir un orden establecido hasta que alguien responda.<\/p><\/div><\/div><\/div><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-9061\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"2\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-9061\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> \u00bfA cu\u00e1ntos usuarios puedo a\u00f1adir a un grupo de llamada? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\"><path d=\"M7.29377 12.7066C7.6844 13.0973 8.31877 13.0973 8.7094 12.7066L14.7094 6.70664C15.1 6.31602 15.1 5.68164 14.7094 5.29102C14.3188 4.90039 13.6844 4.90039 13.2938 5.29102L8.00002 10.5848L2.70627 5.29414C2.31565 4.90352 1.68127 4.90352 1.29065 5.29414C0.900024 5.68477 0.900024 6.31914 1.29065 6.70977L7.29065 12.7098L7.29377 12.7066Z\" fill=\"#CE0527\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\"><path d=\"M7.29377 12.7066C7.6844 13.0973 8.31877 13.0973 8.7094 12.7066L14.7094 6.70664C15.1 6.31602 15.1 5.68164 14.7094 5.29102C14.3188 4.90039 13.6844 4.90039 13.2938 5.29102L8.00002 10.5848L2.70627 5.29414C2.31565 4.90352 1.68127 4.90352 1.29065 5.29414C0.900024 5.68477 0.900024 6.31914 1.29065 6.70977L7.29065 12.7098L7.29377 12.7066Z\" fill=\"#CE0527\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-9061\" class=\"elementor-element elementor-element-7d40efd e-con-full e-flex e-con e-child\" data-id=\"7d40efd\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e72a2cb elementor-widget elementor-widget-text-editor\" data-id=\"e72a2cb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<div class=\"faq-accordion-item accordion-item\"><div id=\"faq-accordion-item2\" class=\"answer collapsed collapse show\"><div class=\"row td-like table-look\"><div class=\"faq-accordion-item accordion-item\"><div id=\"faq-accordion-item2\" class=\"answer collapsed collapse show\"><div class=\"row td-like table-look\"><p>Puede a\u00f1adir varios miembros a un grupo de llamada, incluyendo extensiones, n\u00fameros de m\u00f3vil o l\u00edneas externas.<\/p><p>Esto le permite adaptar su configuraci\u00f3n a medida que su equipo crezca.<\/p><\/div><\/div><\/div><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-9062\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"3\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-9062\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> \u00bfPuedo elegir c\u00f3mo se distribuyen las llamadas? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\"><path d=\"M7.29377 12.7066C7.6844 13.0973 8.31877 13.0973 8.7094 12.7066L14.7094 6.70664C15.1 6.31602 15.1 5.68164 14.7094 5.29102C14.3188 4.90039 13.6844 4.90039 13.2938 5.29102L8.00002 10.5848L2.70627 5.29414C2.31565 4.90352 1.68127 4.90352 1.29065 5.29414C0.900024 5.68477 0.900024 6.31914 1.29065 6.70977L7.29065 12.7098L7.29377 12.7066Z\" fill=\"#CE0527\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\"><path d=\"M7.29377 12.7066C7.6844 13.0973 8.31877 13.0973 8.7094 12.7066L14.7094 6.70664C15.1 6.31602 15.1 5.68164 14.7094 5.29102C14.3188 4.90039 13.6844 4.90039 13.2938 5.29102L8.00002 10.5848L2.70627 5.29414C2.31565 4.90352 1.68127 4.90352 1.29065 5.29414C0.900024 5.68477 0.900024 6.31914 1.29065 6.70977L7.29065 12.7098L7.29377 12.7066Z\" fill=\"#CE0527\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-9062\" class=\"elementor-element elementor-element-1393e50 e-con-full e-flex e-con e-child\" data-id=\"1393e50\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-51a561b elementor-widget elementor-widget-text-editor\" data-id=\"51a561b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<div class=\"faq-accordion-item accordion-item\"><div id=\"faq-accordion-item3\" class=\"answer collapsed collapse show\"><div class=\"row td-like table-look\"><div class=\"faq-accordion-item accordion-item\"><div id=\"faq-accordion-item3\" class=\"answer collapsed collapse show\"><div class=\"row td-like table-look\"><p>S\u00ed. Puede configurar: <\/p><p>Timbres simult\u00e1neos (todos los usuarios a la vez)<br\/>Enrutamiento secuencial (uno tras otro)<br\/>Reglas personalizadas de gesti\u00f3n de llamadas<\/p><\/div><\/div><\/div><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-9063\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"4\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-9063\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> \u00bfPuedo utilizar grupos de llamada para equipos remotos? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\"><path d=\"M7.29377 12.7066C7.6844 13.0973 8.31877 13.0973 8.7094 12.7066L14.7094 6.70664C15.1 6.31602 15.1 5.68164 14.7094 5.29102C14.3188 4.90039 13.6844 4.90039 13.2938 5.29102L8.00002 10.5848L2.70627 5.29414C2.31565 4.90352 1.68127 4.90352 1.29065 5.29414C0.900024 5.68477 0.900024 6.31914 1.29065 6.70977L7.29065 12.7098L7.29377 12.7066Z\" fill=\"#CE0527\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\"><path d=\"M7.29377 12.7066C7.6844 13.0973 8.31877 13.0973 8.7094 12.7066L14.7094 6.70664C15.1 6.31602 15.1 5.68164 14.7094 5.29102C14.3188 4.90039 13.6844 4.90039 13.2938 5.29102L8.00002 10.5848L2.70627 5.29414C2.31565 4.90352 1.68127 4.90352 1.29065 5.29414C0.900024 5.68477 0.900024 6.31914 1.29065 6.70977L7.29065 12.7098L7.29377 12.7066Z\" fill=\"#CE0527\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-9063\" class=\"elementor-element elementor-element-0cf9d3a e-con-full e-flex e-con e-child\" data-id=\"0cf9d3a\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5c8f9ac elementor-widget elementor-widget-text-editor\" data-id=\"5c8f9ac\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<div class=\"faq-accordion-item accordion-item\"><div id=\"faq-accordion-item4\" class=\"answer collapsed collapse show\"><div class=\"row td-like table-look\"><div class=\"faq-accordion-item accordion-item\"><div id=\"faq-accordion-item4\" class=\"answer collapsed collapse show\"><div class=\"row td-like table-look\"><p>S\u00ed. Los grupos de llamada funcionan en todas las ubicaciones y dispositivos, lo que los hace ideales para equipos remotos o distribuidos. <\/p><\/div><\/div><\/div><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-9064\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"5\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-9064\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> \u00bfNecesito alg\u00fan equipo especial para utilizar los grupos de llamada? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\"><path d=\"M7.29377 12.7066C7.6844 13.0973 8.31877 13.0973 8.7094 12.7066L14.7094 6.70664C15.1 6.31602 15.1 5.68164 14.7094 5.29102C14.3188 4.90039 13.6844 4.90039 13.2938 5.29102L8.00002 10.5848L2.70627 5.29414C2.31565 4.90352 1.68127 4.90352 1.29065 5.29414C0.900024 5.68477 0.900024 6.31914 1.29065 6.70977L7.29065 12.7098L7.29377 12.7066Z\" fill=\"#CE0527\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\"><path d=\"M7.29377 12.7066C7.6844 13.0973 8.31877 13.0973 8.7094 12.7066L14.7094 6.70664C15.1 6.31602 15.1 5.68164 14.7094 5.29102C14.3188 4.90039 13.6844 4.90039 13.2938 5.29102L8.00002 10.5848L2.70627 5.29414C2.31565 4.90352 1.68127 4.90352 1.29065 5.29414C0.900024 5.68477 0.900024 6.31914 1.29065 6.70977L7.29065 12.7098L7.29377 12.7066Z\" fill=\"#CE0527\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-9064\" class=\"elementor-element elementor-element-d5deecf e-con-full e-flex e-con e-child\" data-id=\"d5deecf\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9dd2d14 elementor-widget elementor-widget-text-editor\" data-id=\"9dd2d14\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<div class=\"faq-accordion-item accordion-item\"><div id=\"faq-accordion-item5\" class=\"answer collapsed collapse show\"><div class=\"row td-like table-look\"><div class=\"faq-accordion-item accordion-item\"><div id=\"faq-accordion-item5\" class=\"answer collapsed collapse show\"><div class=\"row td-like table-look\"><p>No. Puede utilizar dispositivos SIP ya existentes, softphones o tel\u00e9fonos m\u00f3viles; no se requiere ning\u00fan hardware espec\u00edfico. <\/p><\/div><\/div><\/div><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-9065\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"6\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-9065\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> \u00bfDe qu\u00e9 manera mejoran los grupos de llamada la experiencia del cliente? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\"><path d=\"M7.29377 12.7066C7.6844 13.0973 8.31877 13.0973 8.7094 12.7066L14.7094 6.70664C15.1 6.31602 15.1 5.68164 14.7094 5.29102C14.3188 4.90039 13.6844 4.90039 13.2938 5.29102L8.00002 10.5848L2.70627 5.29414C2.31565 4.90352 1.68127 4.90352 1.29065 5.29414C0.900024 5.68477 0.900024 6.31914 1.29065 6.70977L7.29065 12.7098L7.29377 12.7066Z\" fill=\"#CE0527\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\"><path d=\"M7.29377 12.7066C7.6844 13.0973 8.31877 13.0973 8.7094 12.7066L14.7094 6.70664C15.1 6.31602 15.1 5.68164 14.7094 5.29102C14.3188 4.90039 13.6844 4.90039 13.2938 5.29102L8.00002 10.5848L2.70627 5.29414C2.31565 4.90352 1.68127 4.90352 1.29065 5.29414C0.900024 5.68477 0.900024 6.31914 1.29065 6.70977L7.29065 12.7098L7.29377 12.7066Z\" fill=\"#CE0527\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-9065\" class=\"elementor-element elementor-element-13ed38d e-con-full e-flex e-con e-child\" data-id=\"13ed38d\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f5994f0 elementor-widget elementor-widget-text-editor\" data-id=\"f5994f0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<div class=\"faq-accordion-item accordion-item\"><div id=\"faq-accordion-item5\" class=\"answer collapsed collapse show\"><div class=\"row td-like table-look\"><div class=\"container mt-lg-5 mt-md-4 mt-3 mb-lg-5 mb-md-4 mb-3 pt-lg-5 pt-md-4 pt-3 pb-lg-5 pb-md-4 pb-5\"><div class=\"row align-items-center\"><div class=\"col-xl-12 col-md-12 px-lg-5 py-lg-5 pb-5 pr-0\"><div id=\"faq-accordion\" class=\"faq-accordion accordion container\"><div class=\"faq-accordion-item accordion-item\"><div id=\"faq-accordion-item6\" class=\"answer collapsed collapse show\"><div class=\"row td-like table-look\"><div class=\"faq-accordion-item accordion-item\"><div id=\"faq-accordion-item6\" class=\"answer collapsed collapse show\"><div class=\"row td-like table-look\"><p class=\"open-sans col-12 d-flex\">Al garantizar que las llamadas se atiendan r\u00e1pidamente y se desv\u00eden a la persona adecuada, los grupos de llamada reducen los tiempos de espera y mejoran la capacidad de respuesta.<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-9066\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"7\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-9066\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> \u00bfCu\u00e1l es la diferencia entre el \u00abcall hunting\u00bb y los \u00abring groups\u00bb? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\"><path d=\"M7.29377 12.7066C7.6844 13.0973 8.31877 13.0973 8.7094 12.7066L14.7094 6.70664C15.1 6.31602 15.1 5.68164 14.7094 5.29102C14.3188 4.90039 13.6844 4.90039 13.2938 5.29102L8.00002 10.5848L2.70627 5.29414C2.31565 4.90352 1.68127 4.90352 1.29065 5.29414C0.900024 5.68477 0.900024 6.31914 1.29065 6.70977L7.29065 12.7098L7.29377 12.7066Z\" fill=\"#CE0527\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\"><path d=\"M7.29377 12.7066C7.6844 13.0973 8.31877 13.0973 8.7094 12.7066L14.7094 6.70664C15.1 6.31602 15.1 5.68164 14.7094 5.29102C14.3188 4.90039 13.6844 4.90039 13.2938 5.29102L8.00002 10.5848L2.70627 5.29414C2.31565 4.90352 1.68127 4.90352 1.29065 5.29414C0.900024 5.68477 0.900024 6.31914 1.29065 6.70977L7.29065 12.7098L7.29377 12.7066Z\" fill=\"#CE0527\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-9066\" class=\"elementor-element elementor-element-105a4e0 e-con-full e-flex e-con e-child\" data-id=\"105a4e0\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4ba1ddc elementor-widget elementor-widget-text-editor\" data-id=\"4ba1ddc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<div><div><div><div><div><div><div><div><div><div><div><div><div><p><b>Los grupos de llamada<\/b> env\u00edan las llamadas entrantes a varios usuarios al mismo tiempo o siguiendo un patr\u00f3n establecido hasta que alguien responde, mientras que <b>la b\u00fasqueda de llamadas desv\u00eda <\/b>las llamadas a las extensiones una por una, siguiendo un orden espec\u00edfico. Sin embargo, con VoIP.ms Cloud-PBX, puede configurar ambas opciones, creando as\u00ed un sistema eficaz y a prueba de fallos para su empresa. <\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<script type=\"application\/ld+json\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"\\u00bfQu\\u00e9 es un grupo de anillos?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Un grupo de llamada le permite desviar las llamadas entrantes a varios usuarios o dispositivos, en lugar de a un \\u00fanico tel\\u00e9fono.Las llamadas pueden dirigirse a todos los miembros a la vez o seguir un orden establecido hasta que alguien responda.\"}},{\"@type\":\"Question\",\"name\":\"\\u00bfA cu\\u00e1ntos usuarios puedo a\\u00f1adir a un grupo de llamada?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Puede a\\u00f1adir varios miembros a un grupo de llamada, incluyendo extensiones, n\\u00fameros de m\\u00f3vil o l\\u00edneas externas.Esto le permite adaptar su configuraci\\u00f3n a medida que su equipo crezca.\"}},{\"@type\":\"Question\",\"name\":\"\\u00bfPuedo elegir c\\u00f3mo se distribuyen las llamadas?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"S\\u00ed. 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Empezar Saber m\u00e1s M\u00e1s de 40 000 empresas conf\u00edan en nosotros \u00bfQu\u00e9 es [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":12404,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-14562","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Grupos de llamada - voip.ms<\/title>\n<meta name=\"description\" content=\"Desv\u00ede todas las llamadas a para que las reciba la persona adecuada Desv\u00ede las llamadas entrantes a varios miembros del equipo a la vez o de forma\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/main.voip.ms\/es\/caracteristicas\/grupos-de-llamada\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Grupos de llamada - 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