Emergency Calling is a VoIP service that connects your call to the appropriate local emergency response center using the phone number and address registered to your account. Unlike traditional phone lines, VoIP services require address registration so emergency responders can identify your location when you dial 911—that’s what we call “E911”, or “enhanced 911”. Meaning your registered address is sent with the call, helping responders identify where assistance is needed. Enabling this service ensures your VoIP numbers are set up to handle emergency calls properly, giving you confidence that calls can be directed to the right responders with the information they need.
Enable emergency calling on your VoIP numbers to support reliable access to emergency services when needed
Emergency Calling allows your VoIP number to connect with the appropriate local emergency response center when a 911 call is placed.
The service uses the address linked to your number so responders can identify the location associated with the call.
Location details are available to responders, reducing the need to rely only on the caller to explain where help is needed.
In the U.S. and Canada, calls may still connect without E911, but unverified attempts can incur additional charges. Enabling the service helps avoid those charges and ensures your calls are properly handled.
E911 helps ensure your VoIP numbers meet emergency service requirements in supported regions by providing the necessary location and routing information.
Set up one main account as default for E911, so subaccounts and extensions don't need enabling, and all information is centered into one phone number.
Access to emergency services across different environments and real-world situations.
Setting up emergency calling is quick and straightforward, with just a few steps required to get started
Choose and activate a phone number to use with your VoIP service.
Activate Emergency Calling on the number you want to use.
Give the address associated with your number for emergency services.
Run a quick check to make sure everything is ready for use.
Set up emergency calling on your numbers so calls are routed with the correct location information
Emergency Calling uses the address linked to each number to help route your call to the appropriate emergency services.
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What to know about how emergency calling works with VoIP.ms?
Emergency Calling includes a $1.50 setup fee per number and a $1.50 monthly fee. These charges cover the cost of providing access to emergency services.
Enabling Emergency Calling ensures your 911 calls are routed correctly and include the location information needed by emergency responders.
The address you register for your number is used to provide location information to emergency responders when a call is placed.
Calls may still connect in the U.S. and Canada, but they will not include registered location information. A $75 fee applies per unverified 911 call attempt if Emergency Calling is not active on your number.
Emergency Calling can be enabled on U.S. and Canadian numbers. In other regions, local regulations may require access to emergency services when using VoIP as a primary phone line.
Yes, VoIP emergency services depend on internet connectivity and power. In some situations, calls may not go through or location data may not be transmitted.
Emergency calling availability depends on the country and the type of number you are using. VoIP.ms supports emergency calling in select countries, but local procedures and availability may vary. Always verify that emergency calling is properly configured for your number before relying on it.
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