Route calls, connect locations, and manage customer communication across all your stores and keep every location reachable—even during peak hours.
VoIP lets you handle all your store calls using your internet connection instead of traditional phone lines. You can take your business communications to the next level by assigning numbers to each location, routing calls between stores, and making sure customers always reach someone even during busy hours. Whether you run a small business with a single shop or multiple locations, you control how calls are handled with features that will help you turn every potential customer into a loyal shopper.
Handle callers without interruptions 24/7 and boost customer experience.
Send calls to the right store, department, or backup location automatically.
Connect all your locations under one account using our multi-tenant setting.
A solid business phone system is essential to keep up with orders, inventory across locations, and customer inquiries.
Call handling is easy when you can manage multiple stores from one account. Assign numbers per location, route calls between stores, and keep your team connected.
Ensure every call is answered or redirected, reduce missed calls and wait time, and improve response times across all locations.
Support in-store teams, multi-location operations, and customer-facing communication from our all-in-one VoIP phone system.
Assign numbers to each location so customers reach the right store directly.
Use AI agents to answer common questions and free your team for in-person inquiries and outbound sales.
Let employees answer calls from mobile devices when they’re not at the register.
Connect stores together so teams can transfer calls or support each other.
Use text messages to confirm orders, notify customers, or follow up after visits.
Send and receive documents or orders for suppliers without a fax machine.
We know the best way to manage your business needs with cost-effective VoIP services.
Trust us, you don’t even need extra hardware to get started with VoIP.ms.
Set up your account and assign phone numbers to each store or location.
Decide how calls are handled—by location, team, or availability.
Receive and manage calls across your stores, devices, and teams.
Create your account in just minutes and start building the phone service your business needs.
Port your current number or choose a new one with only a few clicks.
Our scalable phone service offers the flexibility your retail business needs to grow.
Service | Rate | Details |
|---|---|---|
Phone numbers (DIDs) | $1.10/month | Assign numbers to each store or location |
Toll-free numbers | Starting at $1.50/DID | Make it easier for your customers to reach your |
Incoming calls | $0.009/min | Handle customer calls at each store |
Outgoing calls (US/Canada) | $0.01/min | Call customers, suppliers, or other locations |
SMS/MMS | $0.0075/SMS | Send customer updates and notifications |
Start adding numbers and locations without upfront costs.
Adjust your setup anytime as your business changes.
Pay only for what each store uses—no unused capacity.
VoIP.ms offers advanced call management features such as digital receptionist, call routing, and voicemail-to-email. These tools ensure that customer calls are handled efficiently, reducing wait times and improving overall customer satisfaction.
Our system is designed to handle high call volumes with robust infrastructure and redundancy. Our service ensures clear and uninterrupted calls even during peak hours, so you never miss an important customer interaction.
Setting up VoIP.ms is straightforward and user-friendly. Our platform offers an online portal where you can manage all your settings, features, and preferences. We also provide detailed documentation, video tutorials, and strong customer support to assist you throughout the process.
You can manage phone systems for multiple locations from a single account, ensuring consistent communication and easy management across all your retail locations.
No, you don’t need special equipment for VoIP. VoIP systems can work with your existing devices, such as computers, smartphones, and tablets. You can also use standard IP phones or adaptors for your current phones if desired. This flexibility means you can implement a VoIP system without investing in costly new hardware. You can also integrate VoIP.ms with Microsoft Teams to place and receive calls.
