Route every call to the right person, set up menu-based call handling, reduce transfers, and manage call flow from one platform.
A Digital Receptionist, also known as an Interactive Voice Response (IVR) system, is an automated phone menu that answer calls, greets callers and routes them to the appropriate department or person. Instead of manually answering and transferring calls, the system handles the initial interaction by presenting clear options, such as “Press 1 for Sales” or “Press 2 for Support,” allowing each call to be directed efficiently.
Improve how inbound calls are handled, routed, and managed across your team
Greet callers with clear voice prompts and route them to the right person or department without delays or confusion.
Set up menus that reflect your team structure and direct calls based on departments, roles, or availability, so each call follows a clear and logical path.
Let your business phone system manage routine call routing so your team can focus on handling important conversations.
Direct new callers to the appropriate sales team, region, or representative based on their selection, ensuring faster response and better lead handling.
Guide callers to the right support team or queue from the start, reducing misrouted calls and improving resolution time.
Automate routing calls across departments, offices, or regions using structured menus that reflect your organization’s setup.
Redirect calls outside business hours to voicemail, alternate numbers, or specific call flows based on your availability.
Easily set up a digital receptionist that greets callers and routes each call to the right place
Record or upload the message callers will hear when they reach your number, introducing your business and menu options.
Define the options callers can choose, such as directing them to sales, support, or other parts of your team.
Link options to where the call should go, whether that’s a team member, a group, or a voicemail, creating seamless experiences for customers.
Fine-tune how calls are queued, handled, and routed with flexible configuration options
Allow callers to select simple or multi-digit options depending on how your call menu is structured.
Define how long callers have to make a selection and allow them to confirm their choice instantly.
Decide how the system responds when a caller selects an unavailable option.
Connect menu options to extensions, queues, voicemail, or other call handling features.
Go further with how your calls are distributed and managed
Manage incoming call volume by placing callers in a queue and distributing calls across your team as they become available.
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Control how calls are routed based on business hours, schedules, or availability, ensuring calls are handled appropriately at any time.
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Key details about how it works, how it’s configured, and how calls are routed.
A digital receptionist answers incoming calls with a menu and routes callers based on the option they select. Each choice connects the caller to the appropriate team, extension, or call handling feature.
Yes. You can create your own menu options, assign digits to each one, and define where each call should be routed based on your needs.
Calls can be routed to extensions, teams, queues, voicemail, or other call handling features, depending on how your system is set up.
You can define how the system responds, such as replaying the menu or prompting the caller to try again, ensuring the call is still handled properly.
Setup can be completed in minutes through the customer portal by creating your greeting, defining menu options, and assigning call routing.
Build and manage your call flow with a full set of communication and routing features
