Build strong relationships with a phone system that supports high call volumes, easily redirects customers to the right department, and records interactions for staff training.
We offer SIP trunking and Cloud-PBX capabilities so you can create a unified solution to easily communicate with your customers.
Our Calling Queue feature manages incoming calls smoothly, even during peak hours. Calls are placed in a queue and handled promptly, reducing wait times.
Digital Receptionists (IVR) allows customers to use an automated menu to route their calls to the right department or representative, speeding up resolutions.
Call recording enables businesses to monitor and review customer interactions to ensure high-quality service. It’s invaluable for training new employees, addressing complaints, and maintaining compliance.
Take advantage of our 70+ advanced features to handle every customer interaction efficiently and professionally.
Understand your customer support requirements and where VoIP solutions can make a difference.
Select the features that meet your needs, from calling queues and call routing to call recording.
Get ready for peak calling periods by adding lines and using AI agents to answer common questions.
VoIP.ms Cloud-PBX provides advanced features such as Calling Queues, Digital Receptionist, and Call Recording to manage high volumes of calls, direct customers to the right departments, and thoroughly record all interactions. These tools help deliver professional and personalized support, enhancing customer satisfaction and loyalty.
A Calling Queue manages incoming calls smoothly, especially during peak times. Calls are placed in a queue and handled promptly, reducing wait times and improving the customer experience. This feature helps your support team manage high calling volumes effectively, ensuring timely assistance for every customer.
The Digital Receptionist (IVR) allows customers to navigate an automated menu to route their calls to the right department or representative. This reduces manual transfers, speeds up resolutions, and enhances customer experience by providing quick and accurate call routing.
Call Recording enables businesses to monitor and review customer interactions to ensure high-quality service. It is invaluable for training new employees, addressing complaints, and maintaining compliance. By analyzing recorded calls, businesses can identify areas for improvement and continuously enhance their customer support strategies.
VoIP.ms allows you to set up a VoIP system tailored to your business needs, ensuring you are prepared for peak calling periods. Features like Calling Queues and Digital Receptionists help manage high call volumes efficiently, ensuring your customer support remains effective even during busy times.
Our solutions have helped our customers scale and unlock cost-saving opportunities without the hassle of being locked into a long-term contract.
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