Get the support you need, when you need it. Our dedicated team is here to ensure your VoIP experience is seamless and your questions are answered quickly.
Select the category that best matches your needs and get instant assistance.
Get help with setup,
configuration, and
troubleshooting.
Get technical help 
Questions about plans, pricing,
or custom solutions.
Talk to sales
Number porting, billing, and
account management.
Manage account
Browse guides, tutorials, and
documentation.
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Our support team typically responds within 2-4 hours during business hours. For urgent matters, please use our live chat or phone support.
U.S. / Canada
Worldwide
English / French / Spanish
Monday through Friday 9:00 – 17:00 EDT
Toll-free, U.S.
Texas, U.S.
English / French / Spanish
Monday through Friday 9:00 – 17:00 EDT
We aim to respond to all support requests within 2-4 hours during business hours (9 AM - 6 PM EST, Monday-Friday).
Choose your preferred contact method and get help instantly.
Quick answers to common support questions.
You can reset your account password by clicking “Forgot Password?” on the sign-in page.
VoIP.ms offers technical support 24 hours, 7 days a week, in English, French, and Spanish. Sales and Number Porting support are available Monday through Friday, from 9 am to 5 pm EST, in English, French, and Spanish.
The number porting process can take up to 5 business days for full completion.
Our platform works on a “build first” mentality, meaning onboarding is self-serve. However, we offer extensive documentation, including “Get Started” tutorials in our Wiki, and our Support Team is ready to help in case you need and extra hand.
Yes. You can add and remove phone lines and features any time, upgrading or downgrading your plan as needed.
