Please take a moment of your time to read about the latest changes in regulations that will affect SMS service with toll-free numbers. If you do not have any toll-free numbers with VoIP.ms, you may simply disregard this communication. Effective today, all new US toll-free numbers requiring SMS services must go through a use-case verification process before the service can be enabled. Additionally, all existing US toll-free numbers already provisioned for messaging must also complete the process by September 30th, 2022. This change impacting the telecom industry has been made to ensure that toll-free messaging is aligned with both short code and 10 DLC regulations and the sending company as well as the type of traffic they deliver is known, documented, and verified to help prevent spam and phishing SMS messages. We understand that this change arrives quite abruptly and stay assured that the whole telecom industry has also been shook by this change, and, despite all inconveniences, we are confident this move will bring a positive change with the ultimate goal of ending with all the scam and fraud text messages that many people fall victim of every year. All US toll-free numbers with SMS currently enabled will have up to September 30th, 2022 to provide all the required information to keep SMS service working. We have established internal procedures with our team to help all customers start and complete their verification. Furthermore, our team is working on implementing a more streamlined procedure within the customer portal that will allow customers to verify their numbers on a self-service basis. In the meantime, please reach out to our customer support by ticket or email ([email protected]) to start your toll-free SMS verification process. We strongly encourage our customers to complete this process as soon as possible before September to ensure the SMS service remains uninterrupted. For any questions or concerns, please contact our customer support team via live chat or ticket. Thank you,
