The past few weeks were nothing short of challenges for our team, customers and partners. Despite our efforts to always best serve you, our industry saw a sudden influx in cyberattacks and on Thursday, September 16th VoIP.ms was one of the prime targets. We mobilized our energy and dedicated all our resources to protecting our platform and infrastructure and minimizing any collateral damage from this unprecedented wave of attacks aimed at taking us down. Our team worked day and night to mitigate this attack until we fully restored our services. Now we can say that we came out from this crisis more resilient and stronger, both as a team and as a communication platform. Every day we are guided by the commitment to meet your communication needs without you realizing we are the solution provider behind the curtains, ensuring that all the communication features you need to operate seamlessly are in place. It doesn’t matter whether you are a reseller, a business or a residential customer, we aim to ensure everything runs smoothly for every one of you. Not only do we take pride in bringing you one of the highest-quality services available on the market, but we also take pride in doing that while providing you valuable savings, not overcharging you for the quality of service we deliver. Throughout this event, we sincerely feel grateful that many of you have reached out and expressed your loyalty to our company and offered us support to contribute to weather this storm together. This is truly remarkable and a testament to the strong relationship established between us. I am aware that our average time to answer customer inquiries has been higher than what you expect from us, and we are working to bring this back to our well-known customer service standards. I am sincerely sorry for these unfortunate events and their impact on you and your business. Our commitment moving forward is to accelerate what we have already been doing, to continue to work on delivering you the best service quality and elevate your experience with VoIP.ms to new heights. Warmest regards, Khan Chau Chief Executive Officer VoIP.ms
